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Performance Management is Foundational to PHAB (Self Paced-No CE)



Full course description

PLEASE NOTE: No CE or certificate are available in this free version of the course.

If you are seeking CE or a certificate of completion, you will need to enroll in the paid CE version:

This module will help public health departments understand the accreditation requirements and some of the documentation needs defined in the Public Health Accreditation Board (PHAB) Standards and Measures. Even if you are not interested in pursuing public health department accreditation, the Standards and Measures provide a nice framework for best practices in performance management. And if your health department might be interested in applying for accreditation some time in the future, it is important to develop the system in accordance with the requirements and maintain appropriate documentation to serve as evidence for this work.

This training is part of a series, and we encourage you to explore the companion training, "Introduction to Performance Management in Public Health (Self Paced-CE)."


Individuals working in governmental public health who are new to performance management and/or who are responsible for building a performance management system for their agency

Learning Objectives

  • Describe the PHAB required components of a performance management system
  • Identify at least three ways to engage staff in the development and updating of a PM system
  • Define the role of customer satisfaction data within a PM system
  • Recognize organizational strengths and weaknesses related to PHAB performance management requirements


Mary Kushion, MSA

Mary Kushion spent 25 years in local public health; 20 as the Health Officer of the Central Michigan District Health Department (CMDHD). She was a PHAB Standards and Measures Development Committee member and currently serves on PHAB’s Accreditation Improvement Committee. Mary is a PHAB site visitor and certified PHAB consultant.


The Region V Public Health Training Center is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31684 Public Health Training Centers ($929,475). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by Region V PHTC, HRSA, HHS or the U.S. Government.

Technical Information

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