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Performance Management is Foundational to PHAB (Self Paced-CE)

1 credit

$3 Enroll

Full course description

PLEASE NOTE: You must pay a $3 fee to enroll in this CE version of the course. 

If you are NOT seeking CE or a certificate of completion, please enroll in the free version:

This module will help public health departments understand the accreditation requirements and some of the documentation needs defined in the Public Health Accreditation Board (PHAB) Standards and Measures. Even if you are not interested in pursuing public health department accreditation, the Standards and Measures provide a nice framework for best practices in performance management. And if your health department might be interested in applying for accreditation some time in the future, it is important to develop the system in accordance with the requirements and maintain appropriate documentation to serve as evidence for this work.

This training is part of a series, and we encourage you to explore the companion training, "Introduction to Performance Management in Public Health (Self Paced-CE)."


Individuals working in governmental public health who are new to performance management and/or who are responsible for building a performance management system for their agency

Learning Objectives

  • Describe the PHAB required components of a performance management system
  • Identify at least three ways to engage staff in the development and updating of a PM system
  • Define the role of customer satisfaction data within a PM system
  • Recognize organizational strengths and weaknesses related to PHAB performance management requirements


Mary Kushion, MSA

Mary Kushion spent 25 years in local public health; 20 as the Health Officer of the Central Michigan District Health Department (CMDHD). She was a PHAB Standards and Measures Development Committee member and currently serves on PHAB’s Accreditation Improvement Committee. Mary is a PHAB site visitor and certified PHAB consultant.

Continuing Education Credit

CE and certificate available for $3.

  • 1.0 MCHES Category I CECH (Areas of Responsibility 4.1.2, 4.1.4, 7.5.2, 7.5.3)
  • Certificate of Completion

*We report credits to NCHEC on a quarterly basis: January, April, July, and October.

The Region V Public Health Training Center is a designated provider (ID# 99038) of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc.


The Region V Public Health Training Center is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31684 Public Health Training Centers ($929,475). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by Region V PHTC, HRSA, HHS or the U.S. Government.

Technical Information

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