The Power of Dialogue: Navigating Difficult Conversations with Courage and Compassion (On Demand-No CE)
Self-paced
Full course description
PLEASE NOTE: No CE or certificate are available in this free version of the course.
If you are seeking CE or a certificate of completion, you will need to enroll in the paid CE version: https://www.mitrainingcenter.org/courses/pdnda0725ce
In today's divided era, respectful conversations matter more than ever. This recorded webinar will explore civil discourse, teach de-escalation techniques, and help you build real connection—even in tough talks. You'll learn how to: listen actively and communicate with compassion, de-escalate tension in conversations, and find common ground even with differing views.
This training was originally held on June 25, 2025.
Note on Accessibility: This training includes closed captions, a written transcript, and a copy of the slides.
Audience
Public health advocates, healthcare professionals, caregivers, and anyone wanting stronger communication skills
Learning Objectives
- Identify key active listening and compassionate communication principles to create more respectful and productive conversations
- Practice basic de-escalation techniques to respond confidently to tense or emotionally charged discussions
- Recognize opportunities to find common ground and build understanding, even in conversations with differing perspectives
Instructor
Malynnda Stewart, PhD, BCPA, CEO, Compassionate Navigation, LLC
Sponsors
This training was a collaboration of the Region V Public Health Training Center, Public Health Prepared, Institute for Responsive Government/Health & Democracy Michigan Partners, Great Lakes SOPHE, Central Michigan University's School of Health Sciences, and Oakland University's School of Health Sciences.
The Region V Public Health Training Center is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP31684 Public Health Training Centers ($413,219). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by Region V PHTC, HRSA, HHS or the U.S. Government.
Technical Information
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Contact us at rvphtc@umich.edu with questions.