Full course description

Note: Course content is available for free and continuing education credits are offered for a $3 fee. If desired, you will be asked to pay the fee upon completion of the course material.

Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency.

This three-part on-demand webcast training series will demonstrate how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes.

This third and final segment featured Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, who shares insights into quality improvement and measurement of customer service.

This recording originated on August 26, 2016.

Audience

Public health managers and other professionals, such as nurses, health educators, etc., in health department or other settings.

Learning Objective

  • Discuss the role of assessment and quality improvement in public health customer service (CHES Area of Responsibility 5.3.2, 5.3.9)
Continuing Education Credit

1.0 Nursing Contact Hour

1.0 CHES Category I CECH

Certificate of Completion

The Michigan Public Health Training Center at the University of Michigan School of Public Health is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nursing contact hours for this activity will expire on December 31, 2018.

The Michigan Public Health Training Center is a designated provider (ID# 99038) of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc.

Sponsors

This activity was provided by the Office of Public Health Practice at the University of Michigan (UM) School of Public Health, and its Michigan Public Health Training Center, which is a part of the Region V Great Lakes Public Health Training Collaborative.

This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27881 Region V Public Health Training Collaborative (total award amount $884,366) and grant number UB6HP20200. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.