Full course description

Note: Course content is available for free and continuing education credits are offered for a $6 fee. If desired, you will be asked to pay the fee upon completion of the course material.

Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency.

This training is the first in a three-part webcast training series that will demonstrate how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes.

The first session was originally recorded on June 22, 2015 and provided by Elnian Gilbert and Tabitha Mason, trainers from ZingTrain, Zingerman’s Training Incorporated, who share the company’s approach to giving great service.

Audience

Public health managers and other professionals, such as nurses, health educators, etc., in health department or other settings.

Learning Objectives
  • Explain Zingerman's approach to customer service, including its adaptability to public health settings (CHES Area of Responsibility 5.3.2 - 5.3.4, 5.3.9)
  • Apply new tools & techniques to supplement in-house customer service improvement initiatives (5.3.2 - 5.3.4, 5.3.9)
Continuing Education Credit

2.0 Nursing Contact Hours

2.0 CHES Category I CECH

Certificate of Completion

The Michigan Public Health Training Center at the University of Michigan School of Public Health is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Nursing contact hours for this activity will expire on December 31, 2018.

The Michigan Public Health Training Center is a designated provider (ID# 99038) of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc.

Sponsors

This activity was provided by the Office of Public Health Practice at the University of Michigan (UM) School of Public Health, and its Michigan Public Health Training Center, which is a part of the Region V Great Lakes Public Health Training Collaborative.

This project was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB6HP27881 Region V Public Health Training Collaborative (total award amount $825,634) and grant number UB6HP20200. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.